You can cancel free of charge up to 48 hours before delivery, and receive a 50 per cent refund up to 24 hours before.
Last updated: 17 October 2026.
1. Cancellations
| When do you let us know? | Refund |
|---|---|
| Up to 48 hours before delivery | 100 % |
| Between 48 and 24 hours beforehand | 50 % |
| If you give less than 24 hours’ notice, or if you fail to turn up | No refund |
Time limits are calculated up to the start of the collection slot you selected when making your booking (9.00 am or 3.00 pm).
The refund will be made via the same payment method you used, within a maximum of 14 calendar days of cancellation.
2. Changes to your booking
| What do you want to change? | How long will this go on? | Cost |
|---|---|---|
| Date or area | 48 hours before delivery | Free |
| Material or size | 24 hours before delivery | Free, subject to stock availability |
| Delivery address | 24 hours before delivery | Free |
If the change results in a difference in price (a different range, or a different area with a different delivery charge), we will adjust the price before confirming it. We will confirm every change in writing.
3. Exceptional cases
We assess serious and unforeseen circumstances, such as extreme weather, a documented injury or the death of a close relative, on a case-by-case basis. Please write to us as soon as possible with any supporting documentation you have, and we will seek a fair solution.
4. If we cancel
If we are unable to provide the service (due to stock shortages, weather conditions preventing delivery or other reasons on our part), we will offer you an alternative date or refund 100 per cent of the amount paid.
5. How to cancel or change
Via any of the following channels:
- WhatsApp or phone: +34 633 39 75 47
- Email: info@outsiderent.com
Please state the name you used to make the booking and the dates. The cancellation period begins from the moment we receive your notice.
6. Multi-week packages and special offers
Multi-week packages and special offers, such as the Early Bird offer, are subject to these same terms and conditions unless the offer itself states otherwise.
7. Right of withdrawal
Bookings for a specific date are classified as a leisure service and are not subject to the 14-day right of withdrawal (Article 103.l of the consolidated text of the General Law for the Protection of Consumers and Users). This policy applies to your cancellations.
