Everything You Need to Know
Rent a Material delivered right to your accommodation. No lines. No stores.
We operate every day during the winter season, from the very first hour until the last delivery of the day. You'll find us at the Cerdanya (Masella, La Molina, Alp…) and in Andorra (GrandValira, Vallnord, Pal Arinsal, Ordino Arcalís).
Have questions about your destination? Message us on WhatsApp and we'll confirm it right away.
You can make a reservation until 24 hours earlier at the time of delivery. To ensure the best Material and size, we recommend placing your order as far in advance as possible—especially on weekends and holidays during peak season.
Changes to the date or location: Free up to 48 hours in advance of the delivery.
We'll deliver the Material right to your hotel, apartment, or lodging at the agreed-upon time. We include an in-person fitting to ensure everything fits perfectly.
Pickup at the end of the rental takes place at the same drop-off location. You don't have to go anywhere.
Yes. The bond varies depending on the reserved Material and this is clearly specified during the booking process, before you confirm payment.
It is handled securely and returned in full once the rental period ends without any issues.
Please contact us immediately via WhatsApp, available 24 hours a day. We'll inspect it and, if necessary, send you a replacement Material within 24 hours.
If we can't replace it in time, we apply a Reimbursement proportional to the number of days missed.
Yes. Our policy is clear:
— Up to 48 hours in advance: Free cancellation, 100% refund
— Between 48 hours and 24 hours: 50% refund
— Less than 24 hours or no-show: non-refundable
In cases of extreme weather or a documented injury, we evaluate each situation on a case-by-case basis. Our goal is always for you to return to us.
Yes, we have Material for all profiles: adults, children, small feet, and large feet. When you make your reservation, we'll ask for your information (height, weight, shoe size, skill level) so we can prepare the perfect fit.
If a size doesn't fit you when it's delivered, We're looking for a solution on the ground at no additional cost.
Yes. We accept reservations until 24 hours earlier of the delivery.
Message us on WhatsApp if you're in a hurry—we usually confirm availability within minutes.
We work primarily with Head, supplemented by other leading brands depending on availability. We offer 3 package tiers: Sport (mid-range), Performance (high-end), and Premium (top-of-the-line, thermoformable boots). All packages include skis, boots, and poles.
If you have a preference for a specific brand or model, please indicate it when you make your reservation, and we'll do our best to accommodate you.
Rent does not include personal injury insurance. It does cover accidental damage to the Material resulting from normal wear and tear during use.
To ensure you're covered in the event of an accident, we recommend purchasing supplemental ski insurance—available at the resorts themselves or through your insurance provider.
We make it easy for you: when you make a reservation, just tell us your height, weight, and shoe size, and we'll calculate the recommended Material size based on your profile.
If you have any questions, our team will help you adjust it upon delivery, at no additional cost.
Yes. At Cerdanya and Andorra, we can deliver the Material directly to the base of the slopes at the resorts we work with (Masella, La Molina, GrandValira, Vallnord, Pal, Arinsal, Ordino Arcalís), in addition to delivery to your lodging.
Contact us on WhatsApp to find out the exact location closest to where you are.
Yes, we offer packages for beginners, intermediate skiers, and advanced/expert skiers.
Just let us know when you make your reservation, and we'll assign you the equipment that's right for your actual skill level.