Frequently Asked Questions

Material of skiing and snowboarding in winter (November–April) and cycling in summer (June–October): mountain biking, e-bikes, gravel and carretera. For skiing and snowboarding, there are Sport, Performance, Premium and Junior packages.

We deliver all year round in all areas; what changes is the material for each season.

In 8 zones: Masella, La Molina, Cerdanya (including Puigcerdà, Alp and Bellver de Cerdanya), Cerdanya Francesa, Grandvalira (Soldeu · El Tarter and Pas de la Casa), Ordino Arcalís, Pal Arinsal and Andorra la Vella. You can see them on the zone map.

If your accommodation is not listed, please write to us and we’ll look into it.

The minimum booking is 2 days.

Tell us your height, weight, shoe size, ability level and how many days a year you ski or cycle, either via the form or on WhatsApp, and we’ll advise you before you book. What’s more, an in-person material fitting is included with delivery.

During the fitting, we’ll go through the material with you. If a size doesn’t fit properly, we’ll find an alternative.

These are the different tiers: Sport is the entry-level option, Performance is the next tier up, and Premium is the top tier. You can start with Sport and upgrade whenever you like. If you’re not sure, we’d be happy to advise you via WhatsApp.

Yes, there are Junior ski and snowboard packages. Only those aged 18 or over can book them, so the booking must be made by an adult.

This is for those who come for several days spread throughout the snow season. You can choose 2, 3 or 4 weekends (4, 6 or 8 days) or a bespoke package lasting from 2 to 60 days, and use the days on the dates of your choice. There are ski and snowboard packages, with prices starting from range Sport.

You can create your own at Book your pack.

The material, the hire period and the delivery charge for your area, broken down before you pay. Prices include VAT. Delivery includes in-person fitting of the material, advice and collection at the end of your stay.

Online, using a card, Apple Pay or Google Pay, via Stripe. Outside Rent Sports does not store your full card details.

We do not require a deposit in advance: when you book, no amount is reserved or charged for this purpose.

Only if the material is returned damaged due to negligent use, is lost or not returned, or if there is a cost involved – such as a rebooking fee – will you be charged via the same payment method you used. We will send you the details, including photos and an explanation, beforehand. Further information can be found in the terms and conditions.

Sometimes, such as the Early Bird offer on multi-week packages. Each offer has its own terms and conditions and validity dates.

We’ll come to your accommodation (hotel, flat, etc.), fit the material for you in person, advise you and check its condition with you. At the end of your stay, we’ll come and collect it.

There are two time slots: morning (9.00–13.00) or afternoon (15.00–19.00). You choose your time slot when you book.

Yes. You must be at the accommodation yourself, or leave an authorised person there, during the chosen time slot.

We’ll wait for up to 1 hour free of charge and then ring or text you. If we’re unable to deliver the material, we’ll reschedule the delivery at a cost of €30.

We’ll let you know. After one hour, we’ll charge a rebooking fee of €30 or the cost of an additional day’s hire, and we’ll notify you before charging you.

• Up to 48 hours before delivery: 100 per cent refund.
• Between 48 and 24 hours in advance: 50 per cent refund.
• If you cancel less than 24 hours in advance or fail to turn up: no refund.

Refunds will be made via the same payment method within a maximum of 14 calendar days. See the cancellation policy for further details.

• Date or area: free up to 48 hours before delivery.
• Material or size: up to 24 hours in advance, subject to availability.
• Delivery address: up to 24 hours in advance.

Please contact us via WhatsApp, by phone or email, stating your name and the dates of your booking.

We assess each case on an individual basis: extreme weather conditions, a documented injury or the death of a close relative. Please write to us as soon as possible with any documentation you have, and we will seek a fair solution.

No. A hire agreement with a specific date or period is a leisure service, which is excluded from the right of withdrawal (Article 103.1 of the consolidated text of the General Law for the Protection of Consumers and Users). You may, however, cancel in accordance with the cancellation policy.

Please let us know straight away via WhatsApp or by phone (+34 633 39 75 47). If it’s due to normal wear and tear, we’ll replace it within 24 hours if we have stock available; if we can’t, we’ll give you a pro-rata refund for the days you haven’t been able to use it.

Normal wear and tear and minor cosmetic damage (scratches, everyday dirt) are free of charge. If there is damage caused by negligence or serious misuse, we may charge the verified cost of repair or, if the item is beyond repair, the replacement value; never more than that. We document the condition with photographs upon handover and collection.

We recommend that you always wear a helmet and suitable protective gear. Please check your booking to see if these are included.

We have professional indemnity insurance to cover any damage for which we are liable. It does not cover any injuries you may sustain whilst taking part in sport: we recommend that you take out personal insurance or obtain a federation licence.

Via WhatsApp or by phone (+34 633 39 75 47), or by email at info@outsiderent.com. For changes or cancellations, WhatsApp or the phone are the quickest options.